|
Who
do I contact for help?
What if I
don't supply/manufacture goods/services to GE?
Who is
a certifying official?
How
long does it take to complete certification?
Why
does GE want to know the locations of my company's plants?
What
if more than one person from my company was contacted to complete
certification?
Should I
answer separately for my company and each separately incorporated
subsidiary?
What
are the system requirements for SCT?
What if my
company name is incorrect in my profile?
How do
I add additional information once a certification has already been
submitted?
What
does an "email already exists" error mean?
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|
| Who do I contact for help? |
BACK TO TOP |
| If you have questions regarding the certification
process, please contact the Supplier Certification Tool Support
Team at:
SCT.Helpdesk@ge.com or
1-866-630-4777, option 2,6 (in the U.S.) or
Additional FAQs and common support information is available by
sending an email to SCT.Helpdesk@ge.com?Subject=Index,
with the word Index in the subject line. You will automatically
receive an email reply with an index of support topics available via
email.
Hours of Support: 8:00am to 8:00pm, Eastern Time, Monday through
Friday |
|
| What if I don't supply/manufacture goods/services to GE? |
BACK TO TOP |
Please send an email to SCT.Helpdesk@ge.com?Subject=Not
a GE supplier with the following information
Email subject line = "Not a GE
supplier"
In email text - please specify your
First Name + Last Name
Company Name
Email Address
Phone Number
Has your company ever worked with General Electric
(Yes/No)? If yes - please specify any contact information for
whom you conducted business with.
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|
| Who is a certifying official? |
BACK TO TOP |
Certification [and acknowledgement] must be by an
authorized representative of your company. Please ensure that your
position is either:
Owner or Principal
Director
Officer or Vice President or General Manager
Holder of delegated authority to certify your company's
compliance
If you are not an official of your company who is
authorized to certify compliance with GE's Supplier Relationships
Policy, please forward the email you received to the appropriate
representative from your company. If you do not know who the
appropriate representative is, please forward the email you received
to your company's legal department.
|
|
| How long
does it take to complete certification? |
BACK TO TOP |
| The amount of time it takes to complete certification
can vary from 5 minutes to over an hour. It is dependent upon the
type of company, size of the company, type of goods that the company
manufactures, and the level of company understanding by the
individual completing certification. Following are some examples of
times to complete certification:
A professional services firm, public utility, or GE entity -
5-10 minutes
A small company - 20-30 minutes
A large company - 30-45 minutes
If the responder needs to consult with others in his/her
company, additional time may be required
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|
| Why does GE
want to know the locations of my company's plants? |
BACK TO TOP |
| GE requests such information from certain suppliers
because our policy may require that a GE employee visit the plant
and perform an audit/review of the plant (also known as On Site Due
Diligence, or ODD). Not all companies, nor all plants for a company,
are necessarily required to be reviewed. Should one of your plants
owned by your company require a review, you will be contacted by a
GE representative.
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|
| What if more
than one person from my company was contacted to complete
certification? |
BACK TO TOP |
Ensure that one person from your company responded to
the email to complete certification. If responses from multiple
people of the same company are made, ensure that those answers are
consistent. Following this, please send an email to SCT.Helpdesk@ge.com?Subject=Duplicate
emails receivedwith the following information
Email subject line = "Duplicate emails
received"
In email text - please specify for each email that was
received the
First Name + Last Name
Company Name
Email Address
Phone Number
GE Business and GE contact that each person who received an
email communicates with
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|
| Should I
answer separately for my company and each separately incorporated
subsidiary? |
BACK TO TOP |
| No - submit only one set of responses for your company
and all supplier subsidiaries that you control
|
|
| What
are the system requirements for SCT? |
BACK TO TOP |
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Javascript and cookies must be enabled.
Click
here to upgrade to IE 6.0
If you are not able to install
these browsers, please contact the helpdesk.
|
|
| What if my
company name is incorrect in my profile? |
BACK TO TOP |
You will not be able to update your company
name.
If there is an error in your company name and it requires a
change, please contact the helpdesk.
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|
| How do
I add additional information once a certification has been
submitted? |
BACK TO TOP |
| Certification is only required once per year. Once the
certification process has been submitted, the answers given can not
be modified. If you need to update or add information to the
certification, you will have to recertify. In order to help you to
complete the certification process again, you can print your current
responses by going to "Check Status" and pressing the "click here"
link. You can recertify by pressing the "Certify" link.
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| What
does an "email already exists" error mean? |
BACK TO TOP |
| If you have tried deleting a contact record and then
attempt to add the same email address again, you will see an "email
already exists" error. If it is necessary to add this email address
back in the system, please contact the helpdesk and they will notify
our technical team to reactivate the email address.
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