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SCT Overview   BACK TO TOP
 
Supplier Certification Tool (SCT) facilitates various suppliers to certify them with GE for doing business. GE has defined a policy to certify global suppliers utilized. It establishes a centralized location to review supplier certification information. With a validated certification status for supplier, GE would be able to report legally sound metrics on business compliance to the Supplier Relationship Policies.
 

SCT Quick Reference Guides   BACK TO TOP
  General Overview Documents

Supplier Certification - Overview and Policies

Supplier Certification - Flow Overview


Detailed Documents

Supplier Certification - Certification Questions

Supplier Certification - C-TPAT Recommendations

Supplier Certification - C-TPAT Questionnaire


All Documents Consolidated

Supplier Certification - Complete Set of Documents

 

FAQs   BACK TO TOP
 
  • Who do I contact for help?
  • What if I don't supply/manufacture goods/services to GE?
  • Who is a certifying official?
  • How long does it take to complete certification?
  • Why does GE want to know the locations of my company's plants?
  • What if more than one person from my company was contacted to complete certification?
  • Should I answer separately for my company and each separately incorporated subsidiary?
  • What are the system requirements for SCT?
  • What if my company name is incorrect in my profile?
  • How do I add additional information once a certification has already been submitted?
  • What does an "email already exists" error mean?

  • Who do I contact for help? BACK TO TOP
    If you have questions regarding the certification process, please contact the Supplier Certification Tool Support Team at:
  • SCT.Helpdesk@ge.com or
  • 1-866-630-4777, option 2,6 (in the U.S.) or
  • Additional FAQs and common support information is available by sending an email to SCT.Helpdesk@ge.com?Subject=Index, with the word Index in the subject line. You will automatically receive an email reply with an index of support topics available via email.
  • Hours of Support: 8:00am to 8:00pm, Eastern Time, Monday through Friday

  • What if I don't supply/manufacture goods/services to GE? BACK TO TOP
    Please send an email to SCT.Helpdesk@ge.com?Subject=Not a GE supplier with the following information
    Email subject line = "Not a GE supplier"
    In email text - please specify your
  • First Name + Last Name
  • Company Name
  • Email Address
  • Phone Number
  • Has your company ever worked with General Electric (Yes/No)? If yes - please specify any contact information for whom you conducted business with.

  • Who is a certifying official? BACK TO TOP
    Certification [and acknowledgement] must be by an authorized representative of your company. Please ensure that your position is either:
  • Owner or Principal
  • Director
  • Officer or Vice President or General Manager
  • Holder of delegated authority to certify your company's compliance
    If you are not an official of your company who is authorized to certify compliance with GE's Supplier Relationships Policy, please forward the email you received to the appropriate representative from your company. If you do not know who the appropriate representative is, please forward the email you received to your company's legal department.

  • How long does it take to complete certification? BACK TO TOP
    The amount of time it takes to complete certification can vary from 5 minutes to over an hour. It is dependent upon the type of company, size of the company, type of goods that the company manufactures, and the level of company understanding by the individual completing certification. Following are some examples of times to complete certification:
  • A professional services firm, public utility, or GE entity - 5-10 minutes
  • A small company - 20-30 minutes
  • A large company - 30-45 minutes
  • If the responder needs to consult with others in his/her company, additional time may be required

  • Why does GE want to know the locations of my company's plants? BACK TO TOP
    GE requests such information from certain suppliers because our policy may require that a GE employee visit the plant and perform an audit/review of the plant (also known as On Site Due Diligence, or ODD). Not all companies, nor all plants for a company, are necessarily required to be reviewed. Should one of your plants owned by your company require a review, you will be contacted by a GE representative.

    What if more than one person from my company was contacted to complete certification? BACK TO TOP
    Ensure that one person from your company responded to the email to complete certification. If responses from multiple people of the same company are made, ensure that those answers are consistent. Following this, please send an email to SCT.Helpdesk@ge.com?Subject=Duplicate emails receivedwith the following information
    Email subject line = "Duplicate emails received"
    In email text - please specify for each email that was received the
  • First Name + Last Name
  • Company Name
  • Email Address
  • Phone Number
  • GE Business and GE contact that each person who received an email communicates with

  • Should I answer separately for my company and each separately incorporated subsidiary? BACK TO TOP
    No - submit only one set of responses for your company and all supplier subsidiaries that you control

    What are the system requirements for SCT? BACK TO TOP
    This site requires Internet Explorer 5.0 or higher. Javascript and cookies must be enabled.
    Click here to upgrade to IE 6.0
    If you are not able to install these browsers, please contact the helpdesk.

    What if my company name is incorrect in my profile? BACK TO TOP
    You will not be able to update your company name.
    If there is an error in your company name and it requires a change, please contact the helpdesk.

    How do I add additional information once a certification has been submitted? BACK TO TOP
    Certification is only required once per year. Once the certification process has been submitted, the answers given can not be modified. If you need to update or add information to the certification, you will have to recertify. In order to help you to complete the certification process again, you can print your current responses by going to "Check Status" and pressing the "click here" link. You can recertify by pressing the "Certify" link.

    What does an "email already exists" error mean? BACK TO TOP
    If you have tried deleting a contact record and then attempt to add the same email address again, you will see an "email already exists" error. If it is necessary to add this email address back in the system, please contact the helpdesk and they will notify our technical team to reactivate the email address.
     

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